Refund Policy for the Easy Ads for TikTok Ads App

Thank you for choosing Easy Ads for TikTok Ads. Our goal is to provide you with a smooth experience and effective advertising solutions.

We understand there may be situations where you request a refund or charge reversal. Please review the following terms carefully:

Refund Requests

Refunds are reviewed on a case-by-case basis. To be eligible:

• You must submit your request within 14 days of installation.
• The app must not have been actively used.
• If campaigns were launched, they must show a Click-Through Rate (CTR) below 1.5%.

Refunds will not be granted if:

• The request is made after 14 days.
• Campaigns achieve a CTR higher than 1.5%.

All refund requests must be submitted via email: [email protected]

Charge Reversal Requests

• Must be submitted within 72 hours of uninstalling the app.
• Requests are reviewed individually.
• You must provide a full-screen screenshot of the charge, showing the Easy Ads name and the amount.

Send charge reversal requests to: [email protected]

Important Notes

• All refund and charge reversal requests are subject to review and approval.
• We reserve the right to deny any request that does not meet these conditions.

For further assistance, contact our support team at [email protected].

We appreciate your understanding and cooperation with our refund policy.